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Frequently Asked Questions (FAQ’s)

Chemist Connect is an aged care specialist providing quality services to residential aged care facilities for over 13 years. We are also a QCPP Accredited retail pharmacy providing services to our local community including Home Deliveries, Webster Packing, Home Medicines Reviews, and more. Click here to find out why you should choose us as your preferred pharmacy.

We have a daily delivery service as well as an after-hours emergency delivery service on weekends and public holidays. Click here to find out more.

You will be set up with a 30 day trading account where all medication requests are put on the account which gets emailed or posted on the last business day of the month. You will have until the end of the following month to pay for the medications. Payments can be made by credit card, BPAY, Bank Transfer/EFT, or in person at one of our store locations. Click here to find out more.

You can choose to set up a direct debit where payments for your invoices are automatically deducted from your nominated bank account or credit card each month saving you the hassle of making the payment yourself each month after receiving your invoice. Click here to set up a direct debit

We will keep a track of the number of PBS prescriptions being dispensed and once the safety net threshold is reached we will submit the required paperwork to Medicare on your behalf and issue you with the safety net card which is valid until the end of the calendar year. If you have had medications dispensed at your local pharmacy prior to being admitted to the aged care facility we suggest you ask the pharmacy to email us your safety net report (i.e. PRF Report) so that we can include these and have them contribute towards your threshold.

Only PBS medications contribute towards your safety net threshold. This also means that when you reach the safety net only PBS items will be free of charge (brand price premium may apply) and all other items such as vitamins and over the counter medications will continue to be charged at the normal discounted rates.

The easiest way is to send us an email to and someone will respond to you in a timely manner. Alternatively, if it Is urgent you may call us on 02 9631 0941.

Click here to fill out the application form and we will create an account and a medication profile for you. We will make contact with the staff at the aged care facility and coordinate your medications for you.

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